Charge 5 white line on screen

[at4813]

Today my charge 5 screen randomly started displaying a white line across the bottom. At first I was able to get it to go away by swiping up to the settings or sideways to the apps, but it kept reappearing. Now it’s constantly there whenever the screen is on, even when the fitbit logo first appears after restarting. 

I’ve tried charging the device, changing the clock face and restarting and can’t get rid of it. 

It wasn’t knocked or damaged in any way prior to this, it was gone one minute and there the next. 

Any ideas?

 

[MarreFitbit]

Hi there, @at4813. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the image attached. I'm sorry to hear that the line is still appearing on your Charge 5's screen. I understand your cocern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report that the screen is not working properly, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[at4813]

Hi there, thanks for your reply. Unfortunately that link doesn’t work. It says the page doesn’t exist.