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Charge 5 white screen

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‎08-18-2023 08:19 - last edited on ‎08-18-2023 08:25 by Fitbit Moderator

‎08-18-2023 08:19 - last edited on ‎08-18-2023 08:25 by Fitbit Moderator

My one-year old Charge 5 clock face is now always black (doesn't display anything) or when I connect it to a charging cable turns all white.  Double taps on the screen or swiping does nothing.  I fear the watch has died but wanted to ask this community for advice (if any) before moving on.  TYIA.

Moderator Edit: Clarified subject

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‎08-18-2023 08:27

‎08-18-2023 08:27

Hi there, @c2hopper. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-18-2023 08:27

‎08-18-2023 08:27

Hi there, @c2hopper. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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