Charge 5 will not charge

[Moja]

My Charge 5 had a black screen after I did a workout then I went to charge it. Left it on the charger long enough to get charged back up. Still was at 0% charged tried this several times and it still will not charge. I'm constantly having issue with it and it's just a year old. I've had several Fitbits over the years not a single one last me over a year. I'm constantly having to buy a new one and this is getting completely ridiculous. Nothing ever works to repair them. Please help or replace it. This is tiresome.

Moderator edit: format

[DavideFitbit]

Hi, it's good to see you visiting the community forums for the first time, @Moja. 

I appreciate the information provided about this inconvenience with your Charge 5. 

There are a few steps that have been useful for other users experiencing similar issues with the device. If you haven't done so already, please make sure to exhaust all the troubleshooting options listed here below: 

1. Complete the 3 pulse restart procedure using the charging cable, in case the issue is related to the display. 
2. Follow these steps in case you're having trouble to charge your device. 
3. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
4. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
5. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

[Moja]

Thank you. I tried all these steps more than once nothing would happen, plus the battery is dead and will not charge. I'm at a loss of what to do. I've gone through way to many Fitbits and they should last much longer than a year. I'm tired of constantly replacing them. I just wonder if I'm the only one that is continually having issues.

[HeinoD]

My Charge 5 is 15M old, it will no longer changer.  They will not replace it as it is out of the warranty period.  Not sure if I want to risk purchasing another, as many people are having the same issues.  

[DavideFitbit]

@Moja Thank you for your reply. 

In this case, since you already tried the steps suggested earlier, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected. 

@HeinoD I'm sorry to see that you've experienced this issue as well. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback; comments from users are always useful to continue to improving the quality of products and services.