Charge 5 will not start

[m311y]

It looks like my Charge 5 is dead. I was charging it yesterday and saw it reached 99% and gave it a little more time to reach 100% but when I checked it again it went dead and will not start. What should I do?

[DavideFitbit]

Welcome to the Community forums, @m311y.  

Thank you for sharing that you've having this inconvenience with your Charge 5. 

If you haven't done so already, please try the following steps that have been useful for other users having a similar issue: 

1. Complete the 3 pulse restart procedure.
2. Follow these steps in case you're having trouble to charge your device. 
3. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
4. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
5. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Let me know if you're still having the same problem. 

I'll be around

[m311y]

Hi thanks for the tip but unfortunately it didn’t work. I got until the
logo appeared and that was it. Continued to be unresponsive after that.
Help!--
MK

[DavideFitbit]

@m311y Thanks for sharing your reply and for confirming that you already tried all the steps suggested. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

See you around in the Community.