help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 will not sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-20-2022 11:47

‎01-20-2022 11:47

I've had my Charge 5 for 4 months or so now. It has worked really good. All of sudden today it will not sync with my phone (latest version of Android - Samsung Z Flip 3). It says that it can't sync and gives me the tips to fix it. I have tried the following with no luck:

-Closed and re-opened Fitbit application

-Restarted phone

-Turned bluetooth on and off (>15 seconds)

-Force stopped application and restarted

-Restarted FitBit Charge 5 from wrist 

 

Not really sure where to go from here? It says there is no data from the last 24 hours of sleep, etc. but it was worn and will not sync to my phone. 

 

Battery is displaying on the app - 51%

Best Answer
0 Votes
1 REPLY 1

‎01-20-2022 14:54

‎01-20-2022 14:54

I am having the same issue. I also unpaired and repaired my charge 5 and Uninstaller and reinstalled the Fit bit app. 

 

Best Answer
0 Votes