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Charge 5 will restart while on the charger

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‎06-10-2023 08:52 - last edited on ‎06-12-2023 06:32 by Fitbit Moderator

‎06-10-2023 08:52 - last edited on ‎06-12-2023 06:32 by Fitbit Moderator

Hello Fitbit community and support,

My Fitbit charge has been constantly restarting while plugged in to the charging connector. The connection between the Fitbit and the magnetic charger is good, and I've even purchased a new charging cable. I've tried it with different USB power sources and it still happens.

At it's worst the Charge 5 restarts muliple times a minute. But this is not all the time. Generally while this happens the Fitbit looses time sync with my phone (displays different time).

Not sure how to fix this. Is the device faculty?

Thank you!

Moderator Edit: Clarified subject

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Accepted Solutions

‎06-10-2023 13:44

‎06-10-2023 13:44

@platymome I would perform a factory reset of the device. If that doesn’t work, I’d contact customer support for further assistance. 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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3 REPLIES 3

‎06-10-2023 13:44

‎06-10-2023 13:44

@platymome I would perform a factory reset of the device. If that doesn’t work, I’d contact customer support for further assistance. 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎06-12-2023 06:35

In response to Heather-S

‎06-12-2023 06:35

Hi there, @platymome. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

In addition to the steps provided by @Heather-S, would you mind checking if your Charge 5 (not the charger) isn't dirty? For more information, see Why isn't my Fibit device's battery charging?

Maria | Community Moderator, Fitbit


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‎06-12-2023 07:07

In response to MarreFitbit

‎06-12-2023 07:07

Hello everyone,
Thank you for the recommendations!

I've cleaned the contacts and have also done a "clear user data" reset on
the device.
Unfortunately it doesn't seem to help, so l will need to reach out to
support.

It is likely some sort of internal power hardware issue or a weird software
issue.

Thanks!
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