help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't charge anymore

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-03-2023 05:16 - last edited on ‎11-03-2023 06:40 by Fitbit Moderator

‎11-03-2023 05:16 - last edited on ‎11-03-2023 06:40 by Fitbit Moderator

I charged my charge 5 overnight a couple of times. I think I might've fried the battery. A couple days before now, I started to see that my Fitbit would only last a day before dying. Now, it's three seconds. I can't use my Fitbit without it being connected to a charger. The screen is a tint of yellow too. I also tried restarting which didn't do anything. If I connect my charge five to the charger, it'll say it's at 8% or something. But, the second I disconnect it, it shuts off. Then if I reconnect it, it's back to 1%. What's going on?

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎11-03-2023 06:43

‎11-03-2023 06:43

Hi there, @Blue_Robin. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Charge 5. I appreciate you've taken the time to troubleshoot this issue before posting here, I'll be glad to continue helping you!

To better assist you, please confirm whether you've tried all troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

Hope that helps!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎11-03-2023 14:56

In response to MarreFitbit

‎11-03-2023 14:56

Yep. I've left it on the charger for way more than 30 minutes (right before I went to school) so it's about 7ish hours now. Looking at it now while it's on the charger (still with a weird yellow tint) it says 99%.

After unplugging it, the Fitbit does not respond when I tap the screen. When I plugged it back in, it showed the Fitbit logo and said it was at 1% again.

Best Answer
0 Votes

‎11-03-2023 18:17

In response to Blue_Robin

‎11-03-2023 18:17

I've been having the same problem.  I have used all the troubleshooting tips, but the battery still drains quickly and takes a long time to power up.  It no longer gives me sleep scores, just basic sleep details with "please try again tomorrow".  I have seen all the posts regarding the firmware update that created numerous problems with the Charge 5.  I haven't downloaded the update, but have experienced issues.  Unfortunately, I was in the hospital when all this happened and my warranty had just expired.  I'm not sure how to remedy the battery problem.

Best Answer