Charge 5 won't charge anymore

[cv0880]

My Fitbit Charge 5 recently stopped fully charging. The screen says 1% battery life when attached to the charger and never increases.  I've tried cleaning pins on charger, cleaning back of fitbit, tried different charging locations, and resetting the device but nothing has worked. Appreciate any help or advice anyone can give.

Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @cv0880. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 5 is still not charging despite the steps you've done so far. I will do my best to help you to sort this out!

Sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5. I would recommend trying this maybe twice in a row if a first try doesn’t work.

[cv0880]

Thanks for the response.  Unfortunately still no luck.  I tried all the suggestions but the charge never goes past 1%.