Charge 5 won't charge anymore

[sarahvanass]

My Charge 5 has stopped charging. It got low, <10% battery last week, and I went to charge it and it would not connect. I tried multiple outlets, made sure the device and charging port were free of debris, tried restarting by pressing the button on the charge 3x within 8 seconds etc.

I've left it plugged in, in various USB ports since last week with no luck. 

The only thing I haven't tried that I've seen is the "freezer method" which is crazy but I'm not sure what else to do. Fitbit is not even 2 years old - bought in May 2023....

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @sarahvanass. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not charging anymore. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report it's not charging anymore, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[SunsetRunner]

Let us know if you get a solution, there are a lot of us wanting answers