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Charge 5 won't charge or sync

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‎06-28-2023 15:24 - last edited on ‎06-29-2023 04:41 by Fitbit Moderator

‎06-28-2023 15:24 - last edited on ‎06-29-2023 04:41 by Fitbit Moderator

Hi, as of this morning I cannot charge or sync my fitbit anymore. I have the latest updates on my phone. Tried to make new bluetooth connection but my phone cannot find my fitbit anymore. I also cannot charge my fitbit anymore. Fitbit is still working with a 51% battery. What can I do to fix this?

Moderator Edit: Clarified subject

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‎06-29-2023 04:44

In response to Baltoscott

‎06-29-2023 04:44

Hi there, @Setteh. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issues with your Charge 5 before reaching out. @Baltoscott Thank you so much for your help!

As a first approach, please restart your Charge 5 and then, attempt to sync. If it's still not syncing after the restart, please follow the tips and recommendations provided in this help article Why won't my Fitbit device sync? 

Once you manage to solve the syncing difficulties, let's troubleshoot the issue with the battery by attempting these suggestions. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎06-28-2023 19:01

‎06-28-2023 19:01

Hi @Setteh -- try removing it from your account and setting it up as a new device.

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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0 Votes

‎06-29-2023 04:44

In response to Baltoscott

‎06-29-2023 04:44

Hi there, @Setteh. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issues with your Charge 5 before reaching out. @Baltoscott Thank you so much for your help!

As a first approach, please restart your Charge 5 and then, attempt to sync. If it's still not syncing after the restart, please follow the tips and recommendations provided in this help article Why won't my Fitbit device sync? 

Once you manage to solve the syncing difficulties, let's troubleshoot the issue with the battery by attempting these suggestions. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes