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How do I update the time on my Charge 5?

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‎06-28-2023 16:34 - last edited on ‎06-29-2023 04:49 by Fitbit Moderator

‎06-28-2023 16:34 - last edited on ‎06-29-2023 04:49 by Fitbit Moderator

How do I change the time on my charge 5


Moderator Edit: Clarified subject

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‎06-29-2023 04:51 - edited ‎06-29-2023 04:51

In response to JohnnyRow

‎06-29-2023 04:51 - edited ‎06-29-2023 04:51

Hi there, @spazzy01. Welcome to the Fitbit Community Forums. 

As @JohnnyRow has mentioned, keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image. For more information, see How do I change the time on my Fitbit device?

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? 

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎06-28-2023 16:48

‎06-28-2023 16:48

The only way to set the time is to sync it, when it will take the time and date from your phone.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎06-29-2023 04:51 - edited ‎06-29-2023 04:51

In response to JohnnyRow

‎06-29-2023 04:51 - edited ‎06-29-2023 04:51

Hi there, @spazzy01. Welcome to the Fitbit Community Forums. 

As @JohnnyRow has mentioned, keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image. For more information, see How do I change the time on my Fitbit device?

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? 

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes