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Charge 5 won’t charge or update

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‎05-06-2023 18:35 - last edited on ‎06-06-2023 15:11 by Fitbit Moderator

‎05-06-2023 18:35 - last edited on ‎06-06-2023 15:11 by Fitbit Moderator

Device started acting weird and battery drained a few weeks ago. I’ve tried reset several times and the logo screen flashes then goes to a low battery/1% battery screen.  It shows the power bolt and appears to be charging. I’ve kept it plugged in for days just trying get this figured out.  Every time I do the reset steps I get the same results.  I even tried changing the clock face, still no luck.   

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎05-07-2023 02:19

‎05-07-2023 02:19

Hi, @Ctabbywan besides the troubleshooting steps you have already tried, I would also recommend cleaning your charging contacts.  Instructions are here .  Please also verify that the plug and electrical socket are functioning properly (test by plugging in to a different plug and socket, if possible).

 

If none of these steps work it is time to get in touch with Fitbit Customer Support on Contact.Fitbit.com .

Sense, Charge 5, Inspire 2; iOS and Android

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‎06-06-2023 15:21

In response to Julia_G

‎06-06-2023 15:21

Welcome to the community forums @Ctabbywan.

I'm sorry to know the experience with your Charge 5.

Thanks @Julia_G for helping.

I'm not sure if you are still experiencing the inconvenience @Ctabbywan, but please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

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