Charge 5 won’t charge!!

[Sj5860]

Plugged in my charge 5 to charge it up and it started vibrating continuously then screen went blank and since then no display and will no longer charge up. Looked up various troubleshooting tips but none working- still under 1 year warranty  

[Gr4ndp4]

Hi, @Sj5860, welcome to the community, as your "Charge 5" is still under warranty your best way forward is to talk to "Customer Support" using the chat facility or phone for a prompt response. If you bought it from someone other than Fitbit, you might have rights against the seller; these issues will be governed by your jurisdiction.

I hope this helps.

Cheers

[Sj5860]

Thanks so much for replying it was really helpful. A new replacement Fitbit is on its way to me😀