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Charge 5 won't charge

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‎04-21-2023 12:57 - last edited on ‎04-21-2023 15:55 by Fitbit Moderator

‎04-21-2023 12:57 - last edited on ‎04-21-2023 15:55 by Fitbit Moderator

My fitbit won't charge. Tryed different ports without success 

 

 

Moderator edit: updated subject for clarity. 

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3 REPLIES 3

‎04-22-2023 11:51

‎04-22-2023 11:51

Hi there, @Dcuffy1. Thanks for stopping by in the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

 

In addition to the steps you've done, please follow the tips and recommendations provided here Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


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‎04-23-2023 06:55

In response to MarreFitbit

‎04-23-2023 06:55

Have done all the suggestions without success Sent from my Verizon, Samsung Galaxy smartphone
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‎04-23-2023 08:05 - edited ‎03-30-2024 03:57

In response to Dcuffy1

‎04-23-2023 08:05 - edited ‎03-30-2024 03:57

@Dcuffy1 Thanks for following the tips and recommendations I've provided above. 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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