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Charge 5 won't charge

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‎07-23-2023 12:38 - last edited on ‎07-25-2023 14:47 by Fitbit Moderator

‎07-23-2023 12:38 - last edited on ‎07-25-2023 14:47 by Fitbit Moderator

Have only had my Charge 5 since May 2023..

Had trouble charging it from day 1..

Moderator Edit: Clarified subject

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‎07-26-2023 02:35

‎07-26-2023 02:35

Hi, @Bmonnin can you give us a little more detail for what the issue is - e.g. is the charging slow? Does it not charge at all? Does it disconnect from the charger?  Etc…

In the meantime, a general help article for troubleshooting a Fitbit that won’t charge is here 

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎07-26-2023 07:02

In response to Julia_G

‎07-26-2023 07:02

Hi there, @Bmonnin. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5.

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Julia_G Thanks for your help!

Maria | Community Moderator, Fitbit


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