Charge 5 won't charge

[Aprocysh]

Seems like I am joining the club of Fitbit’s that won’t charge. Started by barely plugging in but then had it on the charger for over 2 hours for it to not go up a single percentage (yes I did check it was plugged in). I had made the mistake of clicking to do that update and what little percent it had gone up before dropped back down even though it was plugged in. 

I love my Fitbit and hoping the company fixes this quick as the other posts make me worried. Lots posted on Twitter about it. Help!!! 

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Aprocysh welcome to the community, may I suggest you review this article - Why isn't my Fitbit device's battery charging? - Fitbit Help Center 

FYG I use rubbing alcohol (Isopropyl 70%) to clean my Fitbit and detail the contacts with a cotton bud. If you do not have rubbing alcohol at hand warm soapy water will work, make sure you dry your Charge 5 before attempting a charge. I also note that you may need at least 60 minutes on a live USB socket before an exhausted battery shows signs of life.

You do not mention how long you've had your Charge 5, sadly the batteries in wearables have a limited life span dictated by the number of charge/discharge cycles. 

Let us know how you get on by posting here again.

Cheers