Charge 5 won't charge

[Hgfcvghjj]

I've been having a problem with my Charge 5. The battery life was shrinking over the last few months. Now, it shows 1%. It will charge to 99% but as soon as I take it off the charger, it goes back to 1%.

I've tried resetting the device, both on the device and charger button. It goes back to 1%. I tried cleaning the contacts.

Moderator Edit: Clarified subject

[Surfista]

As the old song says, "Another one bites the dust".

This is an endemic problem with the Charge 5. If you are still on warranty, contact customer service and ask for a replacement.

If not, unfortunately, there is nothing you can do other than find another fitness tracker.

They may offer you a discount coupon, but it cannot be used in conjunction with any type of sale or reduced price offer, so it is really no bargain.

Sorry to be a bearer of bad news.

[MarreFitbit]

Hi there, @Hgfcvghjj. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

To better assist you, please confirm if you've tried every single steps suggested in this help article Why isn't my Fitbit device's battery charging?

If you did, please follow @Surfista's advice and chat with us online or give us a call. Click here to get connected.