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Charge 5 won't charge

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‎08-12-2023 00:20 - last edited on ‎08-18-2023 10:40 by Fitbit Moderator

‎08-12-2023 00:20 - last edited on ‎08-18-2023 10:40 by Fitbit Moderator

My Fitbit charge 5 is dead, I bought a new charger but the battery is dead and doesn’t recharge. I have cleaned everything, tried to restart with the cable and follow all the help guides but nothing is helping. Can the clock be sent somewhere for reparations? How long is the guarantee? I bought my watch in May 2022.


Moderator Edit: Clarified subject

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‎08-12-2023 13:06

‎08-12-2023 13:06

Hello @gabrielssonmich 

Fitbit offers standard 1 year limited warranty in the USA and 2 years in the European Economic Area (EEA) & Australia. 

Since you've already tried the recommended troubleshooting steps, it sounds like you should contact Fitbit support. Click here for links to contact them via chat, phone, or direct message: Fitbit support 

Rieko | N California USA MBG PE

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