Charge 5 won't charge

[Bash901]

Hi all,

My Charge 5 tracker is dead. On the App it displays a "dead battery"
 sign, its only been used for a year now. I tried to restart it but still in vain.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Bash901. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

Please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? Let's try making sure both, your Charge 5 and charge and clean and free of any debris.

[ManuFitbit]

Welcome to the community @Bash901.

Thank you for sharing the details regarding your tracker and for trying to fix it trough the restart.

Please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

[Bash901]

Dear Manu, I have gone through all the proposed steps but still in vain. My tracker vibrates whenever the charging cable is attached to the tracker, but its not charging and it shows a depleted battery at the app. Thanks

[DaveM678]

My Charge5 is doing the same thing.  My tracker vibrates every 6 seconds while is attached to the charging cable but it does not charge.  I tried the reset (pushing the button on the charger 3 times within 10 seconds) but it doesn't do anything.

[DramaQueenDiva]

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@DaveM678 wrote:

My Charge5 is doing the same thing.  My tracker vibrates every 6 seconds while is attached to the charging cable but it does not charge.  I tried the reset (pushing the button on the charger 3 times within 10 seconds) but it doesn't do anything.

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My Flex 1 did the same thing.  Turns out it was on it's last legs.

[Bash901]

Dear @ManuFitbit 

I am trying to get hold of the customer service for 4days now to report the issue but could not! Its really inconvenient!

I thought FITBIT is much better at that!

[ManuFitbit]

Welcome back in the community @Bash901.

Thanks for letting me know that you tried the different troubleshooting steps listed in order to fix it.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried. Please, keep an eye on your inbox and spam.

[Bash901]

I have just been told by the Customer Service that i am not eligible for a
replacement for a defaulted Fitbit product under warranty! Wow!

Thats how Google’s Fitbit Customer Satisfaction is, and they assured me
that trackers are made to strict standards that are not meant to survive
months!

One of my worst experiences ever, i really thought Fitbit are much better
than that, its sad!

[DaveM678]

Where and when did you purchase it? 

[Bash901]

Hi Dave,

I bought it online last September.

[SunsetRunner]

Hi Bash, I managed to get my FB5 back. Have you tried using a wall charger? It's stronger than a computer USB, leave it on for a long time and every now and then press the reset button on the cable 3x and keep charging. Do this whenever you can, several times. 

[MichaelChapman]

This started to happen to me yesterday. This evening I reset to factory settings (firmware 1.188.85) and changed it again. I got ahold of Fitbit customer service and they opened a case file and will be tracking my battery life. I assume for the next couple of days.