Charge 5 won't connect to GPS

[Pearlsb4pigs]

My Charge 5 doesn't connect to gps from the Charge 5 device. I don't want to run with my phone and that is specifically why I bought this particular device. 

It worked for the first couple of weeks that I owned it, now it won't connect at all. Also, I'm not sure if this matters but I live outside of the United States. Could I not have as much coverage from satellites? I'm still in a major city by the way. 


Moderator Edit: Clarified subject

[DavideFitbit · Accepted solution]

Hi, it's good to see you visiting the community for the first time, @Pearlsb4pigs.                                    

Before considering other options, and if the GPS is getting disconnected during your activity, make sure to follow the steps suggested in this article.  

Keep in mind that all devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following:  

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS  
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS) 

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart using the charging cable, as this has been useful for other users experiencing something similar.