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Charge 5 won't turn on

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‎06-11-2023 08:48 - last edited on ‎06-12-2023 06:05 by Fitbit Moderator

‎06-11-2023 08:48 - last edited on ‎06-12-2023 06:05 by Fitbit Moderator

It synchs with my phone but won't turn on, I just charged it so it's 100%. I don't have a cable with a button.  So how do I fix this? 

Moderator Edit: Clarified subject

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‎06-12-2023 06:08

In response to Gr4ndp4

‎06-12-2023 06:08

Hi there, @Kmodek. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

If the restart recommended by @Gr4ndp4 doesn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎06-12-2023 01:30

‎06-12-2023 01:30

Hi, @Kmodek welcome to the community, the button is on the USB end of the charging cable you are using to charge your Charge 5. This video demonstrates the process, do NOT factory reset as this will delete any data you have on the device.

I hope this helps but if you are still stuck please post here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎06-12-2023 06:08

In response to Gr4ndp4

‎06-12-2023 06:08

Hi there, @Kmodek. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

If the restart recommended by @Gr4ndp4 doesn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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