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Charge 5 won't connect

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‎05-04-2022 18:24 - last edited on ‎05-05-2022 06:45 by Moderator Alum

‎05-04-2022 18:24 - last edited on ‎05-05-2022 06:45 by Moderator Alum

I have upgraded to a Charge 5. My Samsung phone connects to the watch, I receive a four digit code but as soon as I enter the four digit code on my phone I immediately receive a "try again" message before I can press the "Go" button on my phone!

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‎05-05-2022 06:45 - last edited on ‎12-06-2024 08:01 by Fitbit Moderator

‎05-05-2022 06:45 - last edited on ‎12-06-2024 08:01 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @johnomcj. 

Thank you for sharing that you're having this issue with the Charge 5. 

I've seen some users who have experienced a similar problem, but it's usually resolved by restarting the device and trying the set up process again. 

If you're still having the same inconvenience, please make sure to try the steps listed in this article as well.  

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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