Charge 5 won't hold a charge

[Charleyquant]

Firmware and app is up to date.  My device won't hold a charge more than a few hrs - literally charge up to 100% and then within a few hrs it's dead - this has happened 4 times now in the last 2 days so pretty much making it unusable.

This is sudden so not battery degradation - until this week I could go 5 days minimum without charging.  There's not been any real changes in what I do and I don't have much in the way of constant notices etc Support asked me to do a 3 pulse reset and that hasn't helped at all. 

Any advice?

[Charleyquant]

I'd add seems there's plenty of people with a similar issue so suspect its a software issue despite what Fitbit assured me last night when I asked them

[tatapc22]

I have the same issue. Only thing left to do is to contact tech support, they told you to do what you've already done... Then they offered me a new device (same) for free or 50% discount on a different device. I am hesitant to get the same one if the problem is going to continue or to change to the Charge 6, but I'm not sure I want to give them more money. Not sure if the new one has the same issues... 

[wilderfreesurf]

Same problem here. I called customer service about this while it was under warranty and they told me to restart it and then charge it and use it while syncing it and get back to them. A week or two goes by and now it’s not under warranty. So I can buy a new one they advise. Yeah right. Great customer service. 

[SpecialK20]

Same. Just stopped working around 4 pm yesterday. I charged it up to 38%, enough to get through the night so I could use the alarm, but when I pulled it off the charger it was dead again. Plugged it back in and it restarted at 1%. I charged it overnight to 98% but as soon as I unplugged it, dead again. 

[Charleyquant]

Update - they are replacing it.

Seems to be a common issue unfortunately!

[SpecialK20]

It yours still under warranty?

[wilderfreesurf]

It was when I first reported the problem before Christmas but by the time they decided we had done enough trouble shooting it was no longer under warranty. Now they want to pretend like I never called in and reported it defective before the warranty ended. They just keep repeating that the warranty has expired. Also they are giving my a 50% off coupon for another fitbit. I just want this one to be warrantied as it just needs a new battery. 

[RovingRitchies]

I also have the same problem. Am intermittently able to get it to charge but as soon as you remove it from the charging dock it’s dead! Managed to get it to start charging then started the suggested update.. left it to do its thing NOTHING,  still dead!

[SpecialK20]

That’s what mine does. It’s just black screen won’t do anything. I plug it in to charge but as soon as I unplug it it will immediately restart and go back to 0 charge. 

[Charleyquant]

No it was days after warranty expired. I suspect they know it is a common issue after the update hence replacing.

[David_Felbrigg]

I’m having the same issue with a watch I purchased 13 months ago.  It is not covered under warranty.  I can’t afford a new watch ever year.  

[David_Felbrigg]

Same problem.  Not covered by warranty.  I can’t afford the price of a new watch every year.

[RovingRitchies]

I chatted with their online chat bot and said that I had done everything
suggested in their online forums. There are a lot of people with the same
issue. They mentioned replacement… They asked where I bought and if I had
receipts. At that stage I couldn’t find them. They gave me a claim number
and should I find them start a claim. I found the receipt..I had purchased
Nov ‘22.
Have put in a claim and they are going to send a replacement. 🤞I receive
it.
Good luck with your watch

[David_Felbrigg]

Mine failed 13 months after I purchased it at Costco.  I did the chat thing twice.  Both times I was told that it was under warranty.  In the end I received an email saying it was not under warranty.  I’ve posted about this before and my post has been removed.

[David_Felbrigg]

Same problem here. I wasn’t given an option.  It’s out of warranty by less than 30 days.  I wouldn’t give them any more money.  I’ve replied to several posts and at least one of my replies has been removed.  

[RovingRitchies]

They didn’t even mention warranty to me and mine was bought Nov ‘22.
Judging by the reviews a lot of people are having the same problem.
I’m in Australia, don’t know whether that makes any difference.

[Redbird25]

I am having the same issue of battery drain for the past 2 days. My watch was fine until their update. I am no longer under warranty and they had the audacity to give me links to buy a new one. I wonder how long they can keep this charade up for. If they can't stand by their product they've lost a customer in me.

[RovingRitchies]

I and many others seem to have the same problem. I contacted the support
line and said I’d been through all the fixes they suggested and still the
same problem. Support gave me a claim number and said they would send a
replacement once I submitted my receipt etc. I’ve yet to receive it. I’m in
Australia, don’t know whether that makes a difference or not.

[David_Felbrigg]

Google thinks they are selling a watch when in fact all they have to sell is trust.  Trust me when I say I’ll never be foolish enough to trust Google again.  You can’t trust them.