Charge 5 won't hold a charge

[MaddieMandarin]

My fitbit charge 5 has suddenly stopped holding charge and the screen is black.  It is still in warranty but I don't seem to be getting any response from Fitbit


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MaddieMandarin. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is still not holding a charge. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the following steps:

1. Confirm your Charge 5 has the latest firmware version. For more information please visit How do I update my Fitbit device? and What's changed in the latest Fitbit device update?
2. Check to see if you’re using high battery use features. For more information please visit Can I extend my Fitbit device's battery life?
3. Let’s try a 3 press restart with your charging cable. For more information please see How do I restart my Fitbit device?

Nonetheless, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).