help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won’t hold charge or count steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-10-2023 05:41

‎05-10-2023 05:41

Fitbit charge 5 - less than one year old,
Purchased May 12, 2022 through employee wellness program. 

Tuesday morning my charge 5 was still showing Monday’s steps and had not logged sleep at all. I forced a restart. It carried over a couple thousand steps from Monday still, but soon died. After it was fully recharged I put it back on only to find that it still wouldn’t count steps or hold the charge for more than a few hours. I’ve tried the charger button 3 press method to restart multiple times and I’ve restarted the device from the screen. It is still draining quickly and not counting steps, tracking HR, or anything. I’ve reverted to a fitbit one to track my steps. Is there something else I can do to fix it? Is there a warranty to replace it?

 
 

 

Best Answer
0 Votes
2 REPLIES 2

‎05-10-2023 06:27

‎05-10-2023 06:27

Hi @TracyVanD get with customer support - click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎05-10-2023 07:12

‎05-10-2023 07:12

It seems these devices are designed to start breaking around the 1 year mark. My battery stopped holding a charge, now the display wont work etc. Support has escalated based on abnormal battery behavior and they will send an email I guess. I full expect them to send me some discount code lol. NO WAY AM I GOING TO SPEND ANOTHER CENT for this company. Yeah I think I am about 2 months past the 1 year mark. (sigh)

Best Answer
0 Votes