help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't pair with phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2022 18:09

‎08-03-2022 18:09

I had my Charge 5 paired with my Pixel 4 phone. Today I upgraded to the Pixel 6 and my phone REFUSES to pair with my Fitbit. The Charge 5 will eventually show up when I go to "Pair new device" (it takes a really long time to show up, though) but when I try to pair it just won't do it. I tried rebooting both devices and turning Bluetooth on and off again. I also tried getting my previous phone to "forget" the Charge 5 and now neither of my phones will pair with it! I am very frustrated. Is there a fix for this? I can't even download the firmware upgrade for the Charge 5 because it requires me to be paired with my phone in order to do that. Please help.

Best Answer
0 Votes
1 REPLY 1

‎08-03-2022 18:18

‎08-03-2022 18:18

Nvm, finally got an error message that I googled and was able to fix the issue using this: https://community.fitbit.com/t5/Blaze/Bluetooth-Classic-Incorrect-Pin-or-Passkey-Error/td-p/2323474#....

Best Answer
0 Votes