Charge 5 won't receive notifications anymore

[SunsetRunner]

Hello my name is Camdyn Carpenter and I haven’t been receiving message notifications on my Fitbit Charge 5. I have tried all the troubleshooting options without it working. I was wondering if you would be able to help. I have already contacted the help and they had Fitbit support contact me. I haven’t received any emails to my questions I have asked them. I also have an IPhone. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not receiving message notifications. I understand your concern, I will do my best to help you with this!

To better assist you, may I know if the messages you're referring are the iMessages? If so, I can relate to this since I also have a similar issue, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I'd like to confirm if you've tried all steps provided here Troubleshooting quick tips for iPhones.

[SunsetRunner]

I am talking about iMessages, on one of the troubleshooting, it says to update the actual Fitbit watch but I don’t know where to find that. Do you?

[SunsetRunner]

I am talking about iMessages, on one of the troubleshooting, it says to
update the actual Fitbit watch but I don’t know where to find that. Do you?