Charge 5 won't reset after midnight

[StickyVicky10]

After about 3 weeks of working fine, my charge 5 has stopped resetting each day, and is simply showing my steps etc from a few days ago. It isn’t registering any new steps/data either. Any ideas on how to resolve? 

Moderator Edit: Clarified subject

[Talahthas]

@StickyVicky10 Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working as expected. I'd suggest trying to restart your device by following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

I'll keep my fingers crossed.

[MarreFitbit · Accepted solution]

Hi there, @StickyVicky10. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

As @Talahthas has suggested, please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.