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Charge 5 won't restart

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‎11-08-2023 17:21 - last edited on ‎11-09-2023 04:55 by Fitbit Moderator

‎11-08-2023 17:21 - last edited on ‎11-09-2023 04:55 by Fitbit Moderator

I can’t get my watch to restart 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎11-09-2023 03:52

‎11-09-2023 03:52

Welcome to the Fitbit community, @MKPearl!

Before trying to restart your Charge 5 please verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.
 
I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

View best answer in original post

Best Answer
7 REPLIES 7

‎11-09-2023 03:52

‎11-09-2023 03:52

Welcome to the Fitbit community, @MKPearl!

Before trying to restart your Charge 5 please verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.
 
I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎11-09-2023 04:57

In response to Talahthas

‎11-09-2023 04:57

Hi there, @MKPearl. Welcome to the Fitbit Community Forums. 

If the steps recommended by @Talahthas don't work, would you mind letting us know why you're trying to restart your Charge 5 so we can provide better assistance? Are you experiencing issues with your Fitbit device? If so, what are the issues?

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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0 Votes

‎11-09-2023 05:01

In response to MarreFitbit

‎11-09-2023 05:01

I got it to restarted, thank you

Thank you
Mary Pearl
Best Answer

‎11-09-2023 05:20

In response to MKPearl

‎11-09-2023 05:20

@MKPearl I'm glad to hear you managed to solve the issue. Thanks for sharing the otucome!

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-09-2023 13:05

In response to MKPearl

‎11-09-2023 13:05

Mine is doing the same thing. I e tried the restart instructions above several times to no avail.

What did you do to finally get the face back?

Best Answer
0 Votes

‎11-09-2023 19:41

In response to Talahthas

‎11-09-2023 19:41

I have tried this and the Fitbit logo flashed for a second then goes out and then nothing.  It was working fine this morning I believe and this afternoon I have had nothing.  What do I do to get my Fitbit Charge 5 working. 

Best Answer

‎11-24-2023 13:12

In response to Talahthas

‎11-24-2023 13:12

There is no button on the flat end of my charging cable.

Best Answer