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Charge 5 won't scroll in any direction

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‎12-05-2021 11:54 - last edited on ‎12-07-2021 11:35 by Fitbit Moderator

‎12-05-2021 11:54 - last edited on ‎12-07-2021 11:35 by Fitbit Moderator

I am having exactly the same issue with my née Charge 5. Worked great for a few weeks but now will not scroll in any direction. The problem is not with a dirty or smudged screen.

 

Moderator Edit: Clarified subject

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‎12-07-2021 11:42

‎12-07-2021 11:42

Welcome on board, @Swissman564.

 

I've moved your post to the Charge 5 board so you can receive more related responses. I'm sorry for this inconvenience, and thanks for sharing these details with us. Because your post didn't mention, may I know if you've tried the restart process? If you have and the issue persists, I'd recommend contacting our Support team so they can see what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them.

 

Hope this helps.

View best answer in original post

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3 REPLIES 3

‎12-07-2021 11:42

‎12-07-2021 11:42

Welcome on board, @Swissman564.

 

I've moved your post to the Charge 5 board so you can receive more related responses. I'm sorry for this inconvenience, and thanks for sharing these details with us. Because your post didn't mention, may I know if you've tried the restart process? If you have and the issue persists, I'd recommend contacting our Support team so they can see what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them.

 

Hope this helps.

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‎12-09-2021 01:12

In response to LizzyFitbit

‎12-09-2021 01:12

I have tried the restart process and it did work.  Thank you!.  

PS:  I love the Charge 5.  Such a great upgrade from the Inspire.

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‎12-14-2021 11:27 - edited ‎12-14-2021 11:28

In response to Swissman564

‎12-14-2021 11:27 - edited ‎12-14-2021 11:28

Hi there, @Swissman564.

 

You're very welcome, thanks to you for keeping me posted. I'm glad you sorted this out and I hope you can keep having a great experience with your Charge 5! By the way, let me invite you to visit our Health & Wellness board which is the best place to find tips and encouragement from other members.

 

Have a good one. 😊

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