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Charge 5 won't setup

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‎03-02-2026 09:53

‎03-02-2026 09:53

I replaced my old charge 5 with a new one. Can't setup this new one. I've turned off and started up my iphone, turned off Bluetooth on and off, restarted charge 5, it's charged to 100%. Any other ideas?

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3 REPLIES 3

‎03-02-2026 10:48

‎03-02-2026 10:48

Hello @Bowers_2_1999 

What issue are you seeing when you try to add your new Charge 5 to the Fitbit app?

Have you tried uninstalling and re-installing the Fitbit app on your iPhone? You might also restart your phone after uninstalling the Fitbit app, before re-installing the app. I've seen some iOS users report that this has helped. 

Rieko | N California USA MBG PE

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‎03-02-2026 11:21 - last edited on ‎03-03-2026 05:03 by Fitbit Moderator

In response to RiekoC

‎03-02-2026 11:21 - last edited on ‎03-03-2026 05:03 by Fitbit Moderator

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That still didn't work....I'm about ready to send this back and switch to another brand of tracker!  I've had fitbits for years!

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Moderator edit - merged messages

 

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‎03-03-2026 05:11

In response to Bowers_2_1999

‎03-03-2026 05:11

Hi @Bowers_2_1999 and warm welcome to the forums! @RiekoC I'm always thankfull for all the support always given! 

I'm sorry to hear about this situation regarding the setup of your Charge 5. This is not the experience wanted for our customers, and I will give you some advice providing some steps to follow. 

There are some requirements to verify, and some troubleshooting steps to complete, which are explained here: Why can't I set up my Fitbit device?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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