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Charge 5 won't stop vibrating

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‎06-23-2023 16:07 - last edited on ‎06-24-2023 04:12 by Fitbit Moderator

‎06-23-2023 16:07 - last edited on ‎06-24-2023 04:12 by Fitbit Moderator

My charge 5 started vibrating earlier and will not stop . It's screen won't turn on, and I can not reset it. Is it broken or is this some bug?  I haven't had any problems with it till now. 

Moderator Edit: Clarified subject

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‎06-24-2023 04:13

‎06-24-2023 04:13

Hi there, @Danielle_23. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎06-27-2023 11:44

In response to MarreFitbit

‎06-27-2023 11:44

Thanks

After reading a bit more I saw someone's suggestion to contact customer support so I figured I would give it a try and maybe they could help me. Unfortunately nothing would fix it and even though it was a year and a couple months old it was no longer in warranty. They did offer me a discount to purchase another one. Which I am thankful for seeing as I still have half a year of my premium membership left. 

 

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