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Charge 5 won't sync after charging it

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‎12-01-2022 06:43 - last edited on ‎12-01-2022 12:05 by Fitbit Moderator

‎12-01-2022 06:43 - last edited on ‎12-01-2022 12:05 by Fitbit Moderator

battery went down to 4% and now my Fitbit charge 5 will not sync with my phone or laptop.

what do I do?  It last was in sync on 11/29/22

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎12-01-2022 10:22

‎12-01-2022 10:22

Have you recharged the battery and does the problem persist?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎12-01-2022 12:08 - edited ‎06-26-2024 12:28

In response to LZeeW

‎12-01-2022 12:08 - edited ‎06-26-2024 12:28

Hi there, @mamafe. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I agree with @LZeeW, if your Charge 5 is fully charged now and the issue persists, please see Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


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Best Answer

‎12-01-2022 12:11

‎12-01-2022 12:11

@mamafeNo need to worry. If Charge 5's battery level falls below 7 percent (if I remember that value correctly), several functions are automatically disabled, one of them being Bluetooth. Your device will however continue to collect and store tracking data until you have your battery at an appropriate level again to synchronize with the Fitbit app on your phone.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎12-01-2022 15:50

‎12-01-2022 15:50

As of yesterday, my Charge 5 no longer syncs. I have tried to uninstall and reinstall it on my phone. But now it will not sync with the phone. 

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‎12-01-2022 16:28

In response to rinabndogs

‎12-01-2022 16:28

I am having the same problem since last weekend.

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‎12-03-2022 02:12

In response to FlareFlareFlare

‎12-03-2022 02:12

I have the same problem, since 5 days ago

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