Charge 5 won't sync anymore

[JESPRO]

The last couple of days my fitbit won't sync anymore. After trying to reboot it to no avail, I deleted it from my app and tried to reconnect it as if it were a new device. Now the bloody thing won't connect at all anymore. What is happening? 

Last year, within a year after purchase the clock face went black but it still tracked. Got a new one. This one's almost a year old and then this happens?  My Charge HR lasted over 6 years until the wristband broke and it wasn't wearable anymore but the device still worked. These new ones don't even last a year? 😢

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JESPRO. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not syncing. I understand how you must be feeling, I will do my best to help you with this!

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Regarding the syncing issue, I'd recommend trying the steps below in the order listed even if some of them you've tried already:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.