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Charge 5 won't sync my steps with the Fitbit app

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‎05-12-2023 22:35 - last edited on ‎05-13-2023 04:58 by Fitbit Moderator

‎05-12-2023 22:35 - last edited on ‎05-13-2023 04:58 by Fitbit Moderator

No steps registered on my diet app for yesterday- despite syncing.  Where can I see the steps on for previous day rather than just that I did over 250 for at least 7 hours of the day? 

 

 

Moderator Edit: Clarified subject

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‎05-13-2023 05:28 - edited ‎05-26-2023 04:38

‎05-13-2023 05:28 - edited ‎05-26-2023 04:38

Hi there, @JB_155. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

To better assist you, may I know if your Charge 5 is new? If so, when did you set it up? Did you link it to your Fitbit app before this incident with your data? To make sure your Charge 5 is syncing properly, please go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you're running into syncing difficulties, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-13-2023 05:28 - edited ‎05-26-2023 04:38

‎05-13-2023 05:28 - edited ‎05-26-2023 04:38

Hi there, @JB_155. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

To better assist you, may I know if your Charge 5 is new? If so, when did you set it up? Did you link it to your Fitbit app before this incident with your data? To make sure your Charge 5 is syncing properly, please go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you're running into syncing difficulties, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes