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Charge 5 won't sync to my Fitbit app

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‎08-30-2023 19:51 - last edited on ‎08-31-2023 04:20 by Fitbit Moderator

‎08-30-2023 19:51 - last edited on ‎08-31-2023 04:20 by Fitbit Moderator

My fitbit Charge5 won't sync with my Android phone

Moderator Edit: Clarified subject

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‎08-31-2023 03:51

‎08-31-2023 03:51

Welcome to the Fitbit community, @Mishemm!

Sad to hear that you're having an issue syncing your Charge 5. First please check if your phone meets Fitbit's current system requirements:

Fitbit System Requirements 

If your phone is compatible, please have a closer look here and follow the provided instructions to hopefully get things fixed:

Why won't my Fitbit device sync? 

I'll keep my fingers crossed.

Stefan | Google PE, Fitbit
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎08-31-2023 04:26

In response to Talahthas

‎08-31-2023 04:26

Hi there, @Mishemm. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @Talahthas Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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