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Charge 5 won't sync to my Fitbit app

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‎08-30-2023 19:51 - last edited on ‎08-31-2023 04:20 by Fitbit Moderator

‎08-30-2023 19:51 - last edited on ‎08-31-2023 04:20 by Fitbit Moderator

My fitbit Charge5 won't sync with my Android phone

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-31-2023 03:51

‎08-31-2023 03:51

Welcome to the Fitbit community, @Mishemm!

Sad to hear that you're having an issue syncing your Charge 5. First please check if your phone meets Fitbit's current system requirements:

Fitbit System Requirements 

If your phone is compatible, please have a closer look here and follow the provided instructions to hopefully get things fixed:

Why won't my Fitbit device sync? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎08-31-2023 04:26

In response to Talahthas

‎08-31-2023 04:26

Hi there, @Mishemm. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @Talahthas Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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