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Charge 5 won't sync with my iPhone

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‎07-10-2025 10:36 - last edited on ‎07-11-2025 06:44 by Fitbit Moderator

‎07-10-2025 10:36 - last edited on ‎07-11-2025 06:44 by Fitbit Moderator

Hi,

I just noticed that my Fitbit won’t sync with my iPhone. In the app it keeps saying that it’s looking for my Bluetooth, and on my iPhone I untook the Fitbit device from the iPhone Bluetooth thinking it will reappear when I open the Bluetooth device sync, but it’s not working. What do I do?!

Thanks,

Amina Ahmed

Moderator Edit: Clarified subject

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Accepted Solutions

‎07-11-2025 06:49

‎07-11-2025 06:49

Hi there, @Amina2. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not pairing anymore. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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1 REPLY 1

‎07-11-2025 06:49

‎07-11-2025 06:49

Hi there, @Amina2. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not pairing anymore. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes