Charge 5 won't sync with my phone

[Puddiecat69]

I hate my new Charge 5! It hardly if ever syncs with the app! I have even checked to make sure it registered my steps for the hour and check back later to find out it erased it! This sucks! I’ve tried everything that has been recommended.  Nothing fixes it.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Puddiecat69. Welcome to the Fitbit Community Forums.  Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

To better assist you, please confirm that you've tried all the steps provided below in the order listed:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Set up notifications again. 
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Puddiecat69]

I did all these steps. Fingers crossed. I never had any issues with my old Fitbit, not until recently upgraded to this one.

Sent from my iPhone

[MsBumble]

Mine did this today, eventually rebooted and lost all data since sync hours ago!!