Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[kschuerman]

I have no idea. They say it's fixed, but mine surely isn't...and of course some other folks too.

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[Usmc2143]

Every time they “improve” it, it just gets worse!!! And the effing interface is gd useless!! No flow or intuitivity to….doesn’t matter thought since half the time you tap or swipe and nothing works according to the “instructions”… it just continues to go downhill in quality!!!

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[kschuerman]

Absolutely agree!!

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[Texas512]

Mine is syncing now too, Yay!

[Giavee]

Yes.

So I deleted device from Bluetooth and paired again.

That’s when it started working
--

Moderator Edit: Personal info removed

[kschuerman]

I deleted mine too, and now it won't sync to my phone anymore

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[ConLouSmith]

Still won’t sync and battery is dying within 2 hours from full charge. 
I will never buy FitBit again. What a waste of money! And I liked it so much when it was working!

[Holly23]

I thought this issue was resolved too, just came back from a long walk/jog and it does seem to be syncing but it's stuck on updating the exercise screen???  I hope they are working on this issue to get it resolved.  I just purchased this Charge 5 on August 4, so it's brand new.  Never had these issues with the 3 prior Fitbit Charges I've had. 

[kschuerman]

Now that's annoying!

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[Pedz84]

Most of the time when I've had battery draining issues, a reboot of the
fitbit watch fixed it.

[ixydf]

I can pair and sync with my old Pixel 3 XL, but my new Nothing Phone wont do any if it... Both use the same App version.. WTH

[BeatriceFobe]

No it says it’s synching, but when it’s done nothing has synched.

The screen of the watch is still not responding.

what do i do? 
Do i return it for warranty?

[BeatriceFobe]

The calorycount is automatic, even if you do nothing.

it only increases the basic number when you exercise… do you have steps?

[YojanaFitbit]

Hi everyone. Welcome to all new members.

Thanks for sharing your comments about this. If you're still experiencing syncing issues with your Charge 5, please confirm that you've followed the suggested steps here: Why won't my Fitbit device sync?

It'd be really helpful to confirm the model and OS/software version of your phone.

Hope this helps.

[kschuerman]

I've done everything. My Fitbit is finally synced on my phone again, but everything is wrong...steps, calories out, RHR.

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[ixydf]

Nothing Phone, Android 12

[Usmc2143]

"It sux!! the more they "improve" it, the worse it gets!!!

[pigpened]

Mine finally is also hopefully they fixed it properly

[Sandoman]

I'm having the same problem. My Charge 5 Will not sync and is stuck on logo screen. I've done all recommended procedures and will not restart or turn off until battery runs low.

[Tdskier]

Mine was syncing (finally, now stuck on logo screen when doing update.)

Sent from my iPhone