Charge 5 won't sync

[Queeniemum]

Charge 5 won’t sync to app.

Moderator Edit: Clarified subject

[Liz958]

Hi, mine was the same. I switched off my phone, then switched it on again. The app then re-synched and it worked. 

[MarreFitbit]

Hi there, @Queeniemum. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not syncing. We're here to help! @Liz958 Thank you so much for sharing the steps that worked for you. I'm pleased to hear you managed to solve the issue and that you're back on track! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

[charliesaysgo]

This is happening to mine as well. I tried to power down my phone, disconnect/reconnect wifi. 

[lkderm]

Same! I tried powering my phone off and back on but still nada 😕 it was syncing yesterday without issue.

[RiekoC]

Hello @Queeniemum , @charliesaysgo , & @lkderm 

This help article has the recommended troubleshooting steps to try: Why won't my Fitbit sync? (<-- click link)

Just to let you know, some users reported that turning WiFi off and on, in addition to turning Bluetooth off and on, was helpful to get their Fitbits to sync with the app.

[Queeniemum]

none of that has worked for me

[Stevestfsn]

Same here for Charge 5. None of the proposed fixes have worked. The app synched data through Tuesday evening (March 5), but has not collected data since, including sleep data.

Meanwhile, the Charge 5 continues to display data as usual.

[Queeniemum]

Mine suddenly started to sync! I am betting a quiche in their system.
Sent from my iPad

[RiekoC]

Hello @Queeniemum 

Thank you for letting us know that your syncing issue is now resolved. Hopefully, the others will see their devices successfully syncing as well.