08-16-2022 04:29
08-16-2022 04:29
All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem.
08-16-2022 14:17
08-16-2022 14:17
Hi everyone.
Thanks for your patience, Charge 5 devices should be syncing as usual. If you had trouble syncing your device, try again now.
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08-16-2022 14:27
08-16-2022 14:27
08-16-2022 14:31
08-16-2022 14:31
My iPhone app is showing everything now except the Hourly activity. When I first open the App, it shows the correct activity hours, but after it tries to Sync, it says it couldn't sync and the Activity hours changes from 10 to 0. Everything is correct on the App. When I log into Fitbit.com the Dashboard shows 18,745 steps (should be 18,755) for the day but nothing else. So everything is still not fixed.
08-16-2022 14:53
08-16-2022 14:53
No it doesn’t work! And why people said their solution is remove? Leaving a message saying it is fix without letting us know how doesn’t help at all
08-16-2022 14:56
08-16-2022 14:56
The app is now syncing, but won’t update me sleep information and score. Is this part of the sync issue?
08-16-2022 15:02
08-16-2022 15:02
Is not working, stil shows in the upper screen that my device could not sync, also i lost my daily workout. Besides that the calorie count is fine now.
08-16-2022 15:17
08-16-2022 15:17
Not working for my Fitbit. Not syncing since last Tuesday.
08-16-2022
15:26
- last edited on
09-14-2022
21:14
by
YojanaFitbit
08-16-2022
15:26
- last edited on
09-14-2022
21:14
by
YojanaFitbit
Hi Sue_56th,
Try the GPS hack. I'm interested if it helps your case. All the information for why this may help is on my recent (and long) post but here's a summary:
"SOLUTION:
SHORT-TERM: Go to your GPS settings and turn your GPS settings from 'Dynamic' or 'Phone' to 'BUILT-IN' for at least 3 minutes! Confirm the time on your Charge 5 is the same as on your phone (to the minute), and then attempt to sync your device again. Changing my GPS settings corrected by time lag between my Charge 5 and my phone from the prior ~2.6 seconds (after the first successful sync) to only ~1.5-1.6 seconds! This would allow ~58 seconds for your phone and Charge 5 to have the same time so the algorithms can match and your data can fully sync!!! After your sync is complete, turn your GPS settings back to what you prefer.
-Marlow
Moderator Edit: Formatting
08-16-2022 15:57
08-16-2022 15:57
Is anyone who wasn’t able to sync but can now sync, having issues with missing data? Is it salvageable?
08-16-2022 16:19
08-16-2022 16:19
08-16-2022 16:25
08-16-2022 16:25
Yes, syncing is ok this morning without doing anything. It was not syncing last night...Thanks!
08-16-2022 16:31
08-16-2022 16:31
My sync no longer errors out with the update but my sleep stats and other information are missing. Is this to be expected?
08-16-2022 18:19
08-16-2022 18:19
My charge 5 finally synced, but still doesn't record my sleep
08-16-2022 19:58
08-16-2022 19:58
**ahem** is dead in the water…. Shows logo screen and will do ABSOLUTELY NOTHING!!!! Tried everything here… waste of time…
08-16-2022 20:11
08-16-2022 20:11
Thanks ever so much.
08-16-2022 22:48
08-16-2022 22:48
Glad it works again, but not all data was saved. Sleep activity is lost from yesterday…
08-16-2022 23:06
08-16-2022 23:06
Yip. Mine is syncing now
08-16-2022 23:10
08-16-2022 23:10
This has happened to mine, exactly as you say, several times now late in the evening. Can’t do a thing with it! Then in the morning it’s working again but each time I was 12 hours and 10 minutes behind GMT until I did a manual sync. Very very odd!
08-16-2022 23:12
08-16-2022 23:12
Hi Yojana,
This problem is still existing for me on my android device. More so, I've been unable to pair my charge 5 to my phone. Have tried all the recommended methods to troubleshoot and connect
08-16-2022 23:16
08-16-2022 23:16
Mine is still not syncing