Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[sue_56th]

For me this is day 11 with no syncing. Called customer service three
times, 9 days ago. Would like to talk to someone who would follow up!!!?
Maybe they could get my charge actually working!

[Savysam]

This is the 3rd Fitbit I’ve purchased that refused to sync, or goes to black screen or just doesn’t record my health metrics etc.  As soon as I went ahead and installed the software/firmware update (after dragging myself to do it because I was afraid it would ruin my device…again!) my charge 5 is not discoverable.  The app just keeps “looking” and never syncs to my iPhone anymore.  I stupidly ordered this charge 5 after having this exact problem with  2 other Fitbit devices.  I had hoped that the old issues I had with other Fitbit devices would not happen with the new charge 5 that they hyped to the hilt.  And  I loved it until I updated it.  I’m done with the company.  I won’t be suckered into buying another one.  I have an SE Apple Watch …and I guess I’ll just buy a newer version of it instead.  After all, I paid $149.99 for my charge 5 less than a year ago  that is now useless but, the Apple Watch is still working perfectly.  Live and learn I guess.  So long Google. 🤨😔

[BeatriceFobe]

What i do not understand, is that it worked perfectly until last week.

Who has ever done changes for the worst, and does not undo them after all this feedback?

[JulieB53]

I think I have the same issue!

[Usmc2143]

Well, it seems like the answer to your question is "Fitbit"..... Mine is working right now.... after being a dead lip of plastic with a logo on it for 2 days.... so this is the 3rd time is has "worked" in the last week or so,.,,,,, not holding my breath though,,,

[DannyFB]

The FITBIT interface does not allow for general replies to a thread. Instead a "reply" is always in regards to a specific comment. Just another example of a very lame group of developers. So this reply is not specific to "you". I highly recommend the community stops posting just to this place and start including the "top guns" who clearly are not aware just how far down the hole their product has fallen and continues to fall. Obviously an actual response from a big gun is not going to happen. But maybe it sparks some internal discussion.

elliott.org/company-contacts/fitbit/

Moderator Edit: Formatting

[Problemisuser]

Hi, my charger five had not synched since the 19th. Is an update imminent to fix this?

[robertoleary]

No. No there is no an update to fix this. FitBit is pretending this isn't happening. It's like they don't monitor their own boards, or they'd realize how many people are looking up "Fitness tracker, NOT FitBit"

------------

and.....done. Thank you for the contact list. I'm truly surprised by the radio silence from FitBit while this 4 day train wreck has unfolded, but did reach out to the global head of customer service to suggest that maybe this was worth someone's time at FB.

[BeatriceFobe]

It has been going on for more than 4 days.

In my case for a week, but when reading through messages, i realize some have been struggling for much longer and this leaves me less and less hopeful for a solution.

[Pocketblair]

I have noticed it eats up battery time a little faster but at least mine is syncing at the moment

[charleskn]

This still seems to be an issue. My Charge 5 syncs intermittently since this was supposedly fixed and there are many posts to the old thread "Charge 5 won't sync", after the thread was "marked with a best answer".

I am posting this as I seem to recall reading that once a post is marked answered that they don't want folks just replying and saying it isn't fixed. Can we unpin the old thread ad pin this new thread?

[BeatriceFobe]

Idem here. I have had at least 5 Fitbits since 2013.

Average lifetime 2 years. Not much if you think of it, but i went on buying them every time because of the features.

This lack of support and lack of official communication from Product Development is totally unprofessional and a total disrespect for the thousands of customers that have a recent product that has turned useless over night.

[1by1]

I have the same problem. It only tells me the calories burnt but that's all. I have no record of my last night sleep pattern and nothing about the steps in spite of reading it on the watch. I am in the UK.

[Shmeen123]

I just bought the charge 5 a few weeks ago, and so far this has happened to me 3-4 times. I've tried all of the solutions and it's done nothing. I'm really upset with my purchase and honestly want to return it. It's more of a hassle than it's been worth. 

[SunsetRunner]

It is still an issue. My Charge 5 will now synch but there is a long delay. It took over an hour today. It used to be only a few seconds if not right away. Could it be related to the new firmware?  It all started after I updated my Charge 5. 

[Ziggi13]

In the past Fitbit has been brilliant and that was what led me to keep purchasing, but got the last year they have been rubbish and that is what is leading me to another brand, one that has a good customer support and service, and hopefully one that had a fully functioning system.  I have given fitbit every chance to put this right.  Maybe Google (who have bought out fitbit) are doing this on purpose?  Maybe they are sabotaging their own product for some reason? Because you have to wonder why we are all having so many issues all at once?  

[Andrewrawson]

I’ve had to remove my charge 5 from Bluetooth and re connect it every single day since I got it, in order to sync it, next time I try to sync it won’t sync again.

if I don’t forget device and reconnect to Bluetooth it never syncs.

This is well annoying, I think I’ll be asking for a

recund soon and going over to I watch 

[DannyFB]

All of these problems are in no way the fault of Service or Support. Having
worked in similar positions for decades, I assure you that FITBIT Service
and Supporf are just as frustrated as you and I.

The problems are due to FITBIT engineering as they are forcing their
Service and Support groups to serve as their shield.

[Ziggi13]

The service dept represents Fitbit and ‘we’ are the customers, even if it’s not their fault they could be writing to us keeping us informed and at the very least, apologising for their companies bad form! 

[mikebrown2020]

The issue is that Fitbit Support is telling everyone to use the standard
troubleshooting steps. As such these steps have all ready proven not to
work. There has been no statement from Fitbit. As someone mentioned, the
service team is a representation of the Fitbit overall company. The fitbit
company should make a public statement about this issue and provide updates
on what they are doing to resolve the issue for all parties involved.