help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't track floors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2023 15:18 - last edited on ‎10-11-2023 05:54 by Fitbit Moderator

‎10-09-2023 15:18 - last edited on ‎10-11-2023 05:54 by Fitbit Moderator

Charge5 needs updates:

1)  stairs added back, since flights of stairs walked up each day is important, just like steps walked.

2) Fitbit app needs to how battery on home screen with % charged


Moderator Edit: Clarified subject

Best Answer
5 REPLIES 5

‎10-10-2023 03:27

‎10-10-2023 03:27

Welcome to the Fitbit community, @Sailboat28!

Charge 5 can't track floors climbed as it is missing the necessary sensor for doing that.
Feature request for bringing back percentage battery display is done.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎10-10-2023 03:47

‎10-10-2023 03:47

@Sailboat28 about 1) it's quite clear that it's not going to happen. The new Charge 6 doesn't seem to have an altimeter either which shows the direction Fitbit takes this line of products in.

Best Answer

‎10-11-2023 05:59

In response to Triletics

‎10-11-2023 05:59

Hi there, @Sailboat28. Welcome to the Fitbit Community Forums. 

Please note that  floors aren’t tracked on Charge 5, Luxe or any Inspire series devices. Although it is designed without floor feature, your device can track as many activities as other Fitbit devices does. For more information about your Fitbit Charge 5, you can click this link: Fitbit Charge 5 User Manual.

On the other hand, here you find the instructions how to find the battery level: 

Please bear in mind there's no way to revert to the old Fitbit app version. Nevertheless, I'd like to invite you to take a look at this post to get the most out of the new Fitbit app. 

@Talahthas @Triletics Thank you so much for your participation here! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎10-12-2023 17:18

In response to MarreFitbit

‎10-12-2023 17:18

The directions to see battery on the app does not work, and calling FitBit tech support finally said that the update a week ago trashed the battery function and it will be added back in a future update.

Stairs won't record, but the FitBit rep said that will also be added in a future update for Charge5.  

Seems nothing can be done at the present for either problem at present, but FitBit plans to add in future automatic updates.

 

 

Best Answer
0 Votes

‎10-13-2023 12:04

In response to Sailboat28

‎10-13-2023 12:04

Hello @Sailboat28 

As @Triletics and @Talahthas mentioned, the Charge 5 (& Charge 6) doesn't have an altimeter which is the sensor needed for tracking floors/stairs. Therefore, this feature can't be added in a future Charge 5 update. 

We are very hopeful, though, that the % battery will be re-instated in a future app update. 

Rieko | N California USA MBG PE

Best Answer
0 Votes