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Charge 5 won't turn on

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‎06-04-2023 12:45 - last edited on ‎06-07-2023 06:44 by Fitbit Moderator

‎06-04-2023 12:45 - last edited on ‎06-07-2023 06:44 by Fitbit Moderator

After noticing my Charge 5 was low on battery, I charged it back up and then it shut off. It hasn’t come back on for days

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-06-2023 07:00

‎06-06-2023 07:00

You can try the reset procedure that has been posted on an endless number of threads on this forum.

If that doesn't work, contact customer support. Hopefully you are within the 1 year warranty period, (2 years in EU), and they will replace your device. 

Otherwise, you will need to replace your Charge 5. 

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‎06-07-2023 06:46

In response to Surfista

‎06-07-2023 06:46

Hello there, @ElleB97. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @Surfista Thank you so much for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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