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Charge 5 won't turn on

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‎06-20-2023 11:45 - last edited on ‎06-20-2023 12:12 by Fitbit Moderator

‎06-20-2023 11:45 - last edited on ‎06-20-2023 12:12 by Fitbit Moderator

Hi, today I accidentally let the battery run down to zero on my Fitbit charge 5. I have tried to recharge, but cannot get the screen to come back on. I get a vibrate when connect to charger and get vibrate when try 3 time button push on charger cable. I also tried deleting the device with intention to re pair it to my app, but now it no longer finds it. It is about 12 months.

Moderator Edit: Clarified subject

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‎06-20-2023 12:14

‎06-20-2023 12:14

Hi there, @Seashell7288. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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