Charge 5 won't turn on

[Saady67]

My charge 5 turned itself off and now I am unable to turn it back on. I've tried pushing the button on my charger 3 times but it still doesn't turn on. It won’t even charge just buzzes , What can I do?

Moderator Edit: Clarified subject

[Talahthas]

Welcome back to the Fitbit community, @Saady67!

Sad to hear that you're having issues with your Charge 5. Although you've mentioned having tried that already, I'd suggest trying to restart your Charge 5 as this sometimes takes more than one approach to work. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'll keep my fingers crossed.

[Saady67]

Hello dear and thank you for your answer. I have followed your instructions thoroughly I can see the logo of fit bit but nothing more. The device won’t start up at all. What shall I do new thank you in advance for your help.

[Talahthas]

Thanks for your feedback, @Saady67.

I'd assume that the battery of your device is almost completely drained. Please give it a full charge. To make sure your device is able to get charged, please have a look here about what has to be taken in account:

Why isn't my Fitbit device's battery charging? 

[Saady67]

Hello again well yes the device is not charging at all. I followed your steps that you mentioned in your message and unfortunately the device does not charge it just buzzes all over the time. What shall I do now?

[DaVinciUA]

I had the same problem.

The Fitbit customer service was very helpful but at the end they could not fix it and replaced the Charge 5 with a new one.

[Talahthas]

Sad to hear that, @Saady67. In this case I'd suggest to contact Fitbit support for further assistance:

Fitbit Support Contact 

I'll keep my fingers crossed.