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Charge 5 won't turn on

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‎09-17-2023 09:30 - last edited on ‎09-18-2023 07:37 by Fitbit Moderator

‎09-17-2023 09:30 - last edited on ‎09-18-2023 07:37 by Fitbit Moderator

After charging my Versa 4 to 100% the screen went black once on my wrist. Now acts like its dead. I put it back on the charger and nothing. Is there a Reset button, or can I reset the battery somehow?



Moderator Edit: Clarified subject

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4 REPLIES 4

‎09-17-2023 20:04

‎09-17-2023 20:04

Hi @lisakwood - it may have developed fault.

First try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start. If it starts double tap the screen and pull down on the watch to get to Quick Settings and turn off all the icons.

Otherwise a factory reset may be required using the button and you can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for help with that.

Author | ch, passion for improvement.

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‎09-18-2023 07:40

In response to Guy_

‎09-18-2023 07:40

Hi there, @lisakwood. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Fitbit device. 

In addition to the tips and recommendations provided by @Guy_, please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? Let's try making sure both, your Charge 5 and charge and clean and free of any debris.

If none of the above seems to work, please follow Guy_'s advice and chat with us online or give us a call. Click here to get connected.

Please note I've moved your post to the Charge 5 board as it seems you have this Fitbit device and not the Versa 4. Would you mind confirming so we can keep the forums organized?

Maria | Community Moderator, Fitbit


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‎09-18-2023 08:16

In response to Guy_

‎09-18-2023 08:16

Thank you SO much for taking the time to help me!

I do not see a button to hold down... I guess I have never noticed a button, can you tell me where to look?

Thanks again for all of your help

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‎09-20-2023 11:48

In response to lisakwood

‎09-20-2023 11:48

Hi @lisakwood 

If you have the Charge 5, there isn't a button on the device to press. Since you originally posted your question in the Versa 4 forum, @Guy_ response was based on that device, which has a button. 

Since you have an non-responsive screen, you will need to use the charging cable that came with your device to perform a restart. Click here for detailed instructions: How to Restart the Charge 5 

Rieko | N California USA MBG PE

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