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My experience with Charge 5 and Customer Service

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‎09-20-2023 11:01 - last edited on ‎09-21-2023 08:30 by Fitbit Moderator

‎09-20-2023 11:01 - last edited on ‎09-21-2023 08:30 by Fitbit Moderator

Saved hard to buy a charge 5. I was so excited!

Wore it less than 5 hours and screen went blank. 

Fitbit admitted it was likely a fault & when I asked for a refund they said yes... then stopped answering. 

I had a Luxe before that - it lasted less than a year. Now it won't hold charge!

Isn't it funny that you can't publicly review devices? I bet no one would buy from them after having a look here & on Reddit. I wish I'd done my homework! 

I need my money back desperately. Now I'm wondering if they are just going to leave me with two broken fitbits & no refund! Going to have to step up my game I guess. 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-20-2023 12:06

‎09-20-2023 12:06

Hi @Hoppingmad  if purchased directly from Fitbit, you'll probably need to return it and wait for them to issue a refund, if you're within the time frame of 45 days. If purchased elsewhere, different retailers have varying times in which to return an item. If customer support said that someone would contact you, they will. Sometimes a request has to go up their chain of command. The more you email, it puts your claim at the bottom of the queue as they believe it's a new claim.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-20-2023 13:33 - last edited on ‎09-21-2023 08:30 by Fitbit Moderator

In response to Odyssey13

‎09-20-2023 13:33 - last edited on ‎09-21-2023 08:30 by Fitbit Moderator

@Odyssey13 Thank you for your help and insights. 

@Hoppingmad , A warm welcome to the Community! Thank you for your message and feedback. 
Our team confirmed me that they got your last message and you should get a reply soon.  
If you don't see the message on the inbox, please verify the spam/junk folder, as sometimes the messages are redirected there. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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