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ECG Scan no longer works

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‎09-04-2023 14:40 - edited ‎09-04-2023 14:49

‎09-04-2023 14:40 - edited ‎09-04-2023 14:49

I continuously try a scan and it no longer works.  I put my fingers where I always have.  It hasn't worked the last couple weeks I've tried.  I've cleaned the sensors, hold still, and try MULTIPLE times.  I tried moistening my fingertips and using different fingers.

Any thoughts, suggestions, others having the problem?  

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3 REPLIES 3

‎09-04-2023 18:52

‎09-04-2023 18:52

if you are synced with an i phone, turn off your bluetooth  on the phone. on  your charge 5 , go to settings (swipe down from the clock face) and tap restart. restart your bluetooth on your phone. go to the fitbit app on your phone and it will ask you if you want to allow bluetooth connection with your phone. say yes; recheck your bluetooth connection on your phone  in settings and the fit bit should be connected. go back to the ecg on your fitbit and it should work. has happened to me twice and says function must be restarted. good luck!if it doesn't work, the support from fitbit will walk you through it.

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‎09-05-2023 08:07

In response to duxfemina

‎09-05-2023 08:07

Yesterday I followed suggestions on another post to go through the uninstall/install process for the app - that didn't do the trick.  And wet my fingertips/used different fingertips.  Today (on my Android phone) I tried your suggestion - unfortunately that doesn't make it work.  Time to get in touch with support.  Thank you for your suggestion.

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‎09-20-2023 16:49

In response to Barbgb

‎09-20-2023 16:49

Finally did online chat with support because of the latest ecg issue - once it stops flashing blue lines (and didn't accept my fingertips, wet or otherwise), the screen goes black.  When I tap it goes back to the ecg app in a never-ending loop.  I had to reset my fitbit to get it back.  Eight minutes in to the chat, the support agent asks me to send a picture of the flashing blue lines on the display.  That's when I figured I would be going down a one hour rabbit hole with no resolution.  Said bye and decided this app doesn't want to work for me.  After uninstalling/re-installing the app, restarting the watch (which is about what it's good for), trying wet fingers, re-synching bluetooth and every other suggestion I found on this site.  Anyone have new suggestions?  Has anyone else had this problem?  Support agent said it's not a known problem.

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