Charge 5 won't turn on

[feelinggood43]

Yesterday my charge 5 decided to die on me. The app showed 79% battery life but a notice came across the face that I needed to change battery immediately.  Nothing has worked. My grandson, who is a computer programmer, has followed every suggestion on the fitbit site. Nothing.  I am extremely upset. I  purchased the charge 5 on 6/20/2023. I  had a fitbit flex 2 that I had for 5 years. Any suggestions?  Should I  try another fitbit?  Or try another brand ?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @feelinggood43. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I understand your concern and how you must be feeling, I will do my best to help you with this!

Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging?